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Improve your confidence and knowledge around mental health and wellbeing

MHFALearn from our friendly, approachable tutors

Come along to our 2 day, internationally recognised, Mental Health First Aid Course

28th and 29th November, Central Manchester location M4 1LE

£250 + vat per person (RRP £300)

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Book your place

Award Winning Restaurant adds new ingredient to Customer Service

Award Winning Restaurant Adds New Ingredient To Customer Service

An award-winning steakhouse restaurant has invested in staff training to improve its overall business operations and the experience delivered to its deaf customers.

Award Winning Restaurant Adds New Ingredient To Customer Service

Staff at the Hawksmoor steakhouse in Spitalfields, London attended an in-house British Sign Language (BSL) training workshop to help them communicate better with each other across the busy restaurant floor but also with their customers who are BSL users.

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Contact us about training for your staff

Award Winning Restaurant Adds New Ingredient To Customer Service

Deaf Awareness Week: 2 - 8 May 2016

The theme of this year's Deaf Awareness Week is Common Purpose.

Download our free information sheets to find out how to do it!

Deaf Awareness WeekTips for meeting and engaging with deaf and hard of hearing customers

Tips for working with and managing deaf /hard of hearing colleagues.

Tips for living with hard of hearing people

Equality and Diversity just the ticket for 'housing' trade staff

Yorkshire Coast Homes

Joiners, plumbers and electricians from a North Yorkshire housing provider have been given a down to earth and surprising insight into the relevance of Equality and Diversity in the workplace. Over 60 members of frontline staff from Yorkshire Coast Homes, in Scarborough attended the two-hour training workshops, which were held in their depot.

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As featured in the Electrical Trade Magazine

Contact julie@hearfirst.org.uk to find out more about Equality and Diversity Training for your organisation.

Cinema staff commit to help Deaf customersCinema staff commit to help Deaf customers

Deaf customers can expect a warm welcome in cinemas across the country from staff who are attending a bespoke training workshop to improve their knowledge and confidence thanks to national lottery players. Staff representing 50 cinema venues have been attending Deaf awareness training sessions this month (March) and then sharing knowledge with their colleagues to help them deliver a more inclusive and accessible service to customers.
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Highly Commended ‘Best Deaf Business’ Highly Commended 'Best Deaf Business'

We've been highly commended by the Royal Association for Deaf People (RAD) 175th RAD awards, in the award category of 'Best Deaf Business'. The event celebrates Deaf history, language and culture and said that all organisations shortlisted 'demonstrated excellence, innovation and forward thinking'. The recognition is one of a long list of awards we've recently received as we continue to grow from strength to strength.

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HearFirst kicks off New Year in styleHearFirst kicks off New Year in style

We've started 2016 in style after securing a number of new contract wins and have been successfully shortlisted for a second national award. We received a boost after learning that we've been shortlisted in the 175th Royal Association for Deaf People (RAD) awards as 'Best Deaf business'.

HearFirst is one of three businesses competing for the title which will be announced at the RAD 175 Birthday Honours gala awards ceremony next month. The event celebrates Deaf history, language and culture and said that all organisations shortlisted 'demonstrated excellence, innovation and forward thinking.

Competition for the awards has been high; the shortlisted organisations are the best of the best.' Not long after learning that the company has also been shortlisted in the Subcontractor of the Year Micro category of the UK Rail Industry Awards for the awareness training it has delivered in partnership with client, Chiltern Railways, the latest awards shortlist demonstrates that this could be a very successful year for the company to support its growth aspirations.

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And see Abel Magazine article

International Day of Disabled PeopleInternational Day of Disabled People 3rd December 2015

Using International Day of Disabled People as a focus, we delivered bite sized disability awareness training sessions to Visitor Services Teams and Casual Staff at both the Whitworth Art Gallery and Manchester Museum. The interactive sessions included Disability Etiquette and Mental Health Awareness.

The aim of the training was to increase awareness and understanding of the topics which supports staff in giving each visitor a memorable and positive visitor experience. All HearFirst sessions are delivered with tutors who have disabilities themselves. These sessions were delivered by Graham Helm (pictured ) who is fully blind.

Read more about this on Disability Action Alliance website.

Learn about our bite sized courses

Nick Dine

 

Deaf training inspires housing employee to gain qualification

A housing association employee was so inspired by the training that his employer organised – he decided to study for the full qualification himself and has now passed with flying colours.

Nick Dine who works as a plumber and trainer at Yorkshire-based housing provider, Incommunities, attended a series of one-hour bitesize disability awareness training sessions to support and help staff deliver a more inclusive and accessible service to customers.

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Learn more about our bitesized courses

HearFirst fast tracks to finals for national award

A Lancashire-based equality and disability training provider has reached the finals for a national award for the awareness training it has delivered in partnership with Chiltern Railways.

HearFirst fast tracks to finals for national award

Award winning training and consultancy company, HearFirst has made the shortlist in the Subcontractor of the Year Micro category of the UK Rail Industry Awards for the training it has delivered to all new staff joining Chiltern to enhance services for their disabled customers. Organised by Rail Technology Magazine, the annual awards recognise projects that are successfully delivered within the rail industry and an expert panel of judges have selected a shortlist from 23 categories.

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Theo Paphitis gives Bacup company business boost

Theo

Theo and JulieThe former Dragons' Den star chose HearFirst as one of his 'Small Business Sunday' winners last week. The weekly initiative, which is run by Theo himself encourages businesses to tweet him about their business and if selected, it helps to raise their social media profile and following.

Founder Julie Ryder said, "I founded HearFirst from scratch and to have our business hand-picked by someone as well respected in the business world as Theo Paphitis is fantastic. For Theo to recognise and endorse the work that myself and my team have put into the business over the past 13 years and to make it as successful as it is today is wonderful."

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Bolton News: Former Dragons' Den star gives Lancashire company social media boost

Rossendale Free Press: Former Dragon Theo Paphitis gives Bacup company the thumbs up

Disability Awareness Training for Housing Tenants

Disability Awareness Training for Housing Tenants

Staff and customers from Together Housing Group (THG) have attended a disability equality awareness training course to understand more about disability and delivering a more inclusive and accessible service in their communities. Tenant and secretary of her local tenants' association,

Val Barker from Mixenden in Halifax attended the training and said: "This is the second HearFirst training course I have attended and I have been very impressed with both. They have both been very useful and helped to raise awareness about disability, which I will now feed back to the rest of the group. One of the key factors I learnt is to talk to the person and communicate to find out what help, if any, they need and how we can improve their customer experience.

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Learn more about Disability Equality and Awareness Courses

Deaf Awareness Training in Leeds
For Inclusive Employer, University and Colleges Union

Deaf Awareness Training in Leeds For Inclusive Employer, University and Colleges Union

Staff from Universities and Colleges Union (UCU) Yorkshire and Humberside have been learning the practicalities and developing their skills and knowledge to create a more inclusive workplace.

The Deaf awareness training for hearing colleagues course was delivered to the organisation and tailored specifically to their employees' requirements.

The training was also delivered by HearFirst tutors who are deaf themselves, which adds real purpose, relevance and depth to the training.

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Mental Health First Aid Training at 'the Whitworth'
coincides with World Mental Health Day

Training at the Whitworth

The aim of the course was to build confidence and knowledge on how to best support their visitors and also to encourage them to become aware of their own wellbeing.

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Learn more about our mental health training

Insightful visual awareness training at Seva Care for World Sight Day

Seva Care

Staff from a North London-based specialist care provider have attended a visual awareness training course to understand and improve the services they deliver to one of their residents who is completely blind.

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National Inclusion weekHearFirst training helps organisations create inclusive workplaces

Organisations across the country are supporting a national campaign this week with the same aim of helping to raise awareness of the importance of inclusion in the workplace and the business benefits to having an inclusive workforce.


National Inclusion week

Employers such as the Home Office, Creative Support, Oldham Council and housing-providers, Together Housing Group and Incommunities have all pledged their support to National Inclusion Week – a week of activities focusing on the awareness they raise and the difference they can make within the workplace.

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Education providers prepare to meet standards for Ofsted's new Inspection Framework

Ofsted's new Inspection Framework

Ofsted's new Common Inspection Framework for Further Education and Skills Providers looks at the standard of Equality and Diversity practices in terms of teaching, learning and assessment. It looks at how providers promote equality, raise awareness of diversity and tackle discrimination, victimisation, harassment, stereotyping, radicalisation and bullying. Award winning workplace training and consultancy company, HearFirst has developed a specific training course called 'Embedding Equality & Diversity in the Curriculum', which supports members of staff delivering learning to groups or individuals within the workplace.

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Contact us about this course

Charity funds training to raise awareness of Mental Health issues

Anthony James Seddon and Ben James

The Anthony Seddon Fund, which was established to raise awareness and educate people about the issues of mental health problems in young people, has funded a training course to help teaching staff at Samuel Laycock School in Ashton-under-Lyne. The Youth Mental Health First Aid (MHFA) training was organised by Ben James, the brother of 30-year-old Anthony James Seddon who sadly took his own life in 2013 after struggling with bipolar disorder.

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Learn about Mental Health Awareness Training

Workplace disability training improves staff awareness

In communitiesStaff from Yorkshire-based housing provider, Incommunities, have benefitted from a series of disability awareness training sessions, which will help support them to deliver a more inclusive and accessible service to customers.

Participants included frontline staff and employees from their support services. They learnt more information on areas such as deaf awareness, visual awareness, mental health, British Sign Language (BSL), understanding learning difficulties and disability etiquette.

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Learn more about our bite sized training

Equality and Diversity training helps Lancaster theatre company deliver real improvements

Dkes

Staff from The Dukes theatre in Lancaster have put the training they received from HearFirst into action by making a number of changes that will improve the overall experience for their customers.

Over twenty members of staff attended the training last summer to gain an insight into the relevance and value of Equality and Diversity. Feedback from those who attended the in-house sessions was very positive and they identified a number of areas where they felt the organisation could make changes as a result of the training.

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Learn about our equality and diversity courses

Together Housing Group demonstrates its commitment to Equality & Diversity

Housing together

Over 200 members of staff from Together Housing Group (THG) have attended bespoke training to raise awareness and understanding of the importance of Equality and Diversity in the workplace.

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about this story

Read more about workplace Equality and Diversity Courses

Deaf Awareness Week: 4 - 10 May 2015

The theme of this year's Deaf Awareness Week is Connect and Communicate. Download our free information sheets to find out how to do it!

Deaf Awareness WeekTips for meeting and engaging with deaf and hard of hearing customers

Tips for working with and managing deaf /hard of hearing colleagues.

Tips for living with hard of hearing people

Read what we've been up to during Deaf Awareness Week 2015

House of Commons Apprentices and Interns Benefit from Deaf Awareness Training

House of Commons

Apprentices and Interns working in the House of Commons Service have received Deaf awareness training as part of their induction programme. The aim of the training was to help raise awareness of deafness and equip them with the skills to communicate with deaf people and colleagues more effectively. HearFirst was awarded a contract by the House of Commons in 2012 to supply deaf awareness training to all staff.

Read more about this story

Learn about our deaf awareness training options

The Whitworth Gallery team committed to provide an excellent visitor experience

The new Visitor Team that has been recruited at the Whitworth, part of The University of Manchester, has been learning new skills through a series of training sessions, which aim to help them provide an excellent visitor experience.

Whitworth

The training is part of an overall strategy to ensure confidence in the team as they welcome back their visitors following a £15 million redevelopment that has transformed the 125 year old Whitworth into a 21st century gallery in the park.

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Learn more about in house training

Makaton helps to improve communication at Saracens Sports Foundation

Staff and volunteers who run programmes for people with learning disabilities have been improving their communication skills after attending a Makaton language programme, which helps them to use signs and symbols alongside speech.

Saracens Sports

The delegates from the Saracens Sport Foundation, part of Aviva Premiership rugby union team, Saracens R.F.C., attended the full day course to help youngsters aged between 14 & 24 years old, to learn new skills to improve communication to members who have Autistic Spectrum Disorder (ASD).

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Learn about Makaton training

Ex-offenders help Langley House Trust
to embed equality and inclusion into everyday work

Langley House Trust residents who attended the Equality and Diversity training

Langley House Trust residents who attended the Equality and Diversity training

More than a dozen housing association residents from across the UK have attended an Equality and Diversity training course to understand how to embed equality and inclusion and help their landlord meet its obligations under the Equality Act.

The residents, who are all ex-offenders, are part of an Equality and Diversity focus group which looks at how their landlord, Langley House Trust (LHT), makes decisions from an equality point of view.

LHT is a national charity delivering offender rehabilitation services across England. The Trust supports adult male and female offenders and those at risk of offending enabling them to make positive life changes and live crime free.

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Equality and Diversity Training Information


Pre 2015 News