"Following the training our volunteers said they felt that they had been given practical suggestion on how to identify and deal with difficult situations confidently."
"The friendly, informal nature of the sessions helps team building within our organisation."
"As a volunteer manager I find these training sessions particularly useful. During the sessions volunteers will often start discussing issues and concerns which they might not have come directly to me with. I am then able to reassure them or work with them to find a way to solve their problems."