Resources & Guides - HearFirst: A deaf-lead organisation delivering workplace training.

Introduction to the Deaf Community

Being part of the Deaf Community has nothing to do with how medically deaf the person is, it’s about them preferring to use British Sign Language rather than a spoken language. Members of the Deaf community are proud to be deaf and see themselves as a linguistic minority.

Starter Guide to Equality, Diversity and Inclusion (EDI)

EDI is a broad topic but understanding the terms used and what drives EDI in our society is a great start towards building your knowledge and confidence.

Successful communication with neurodivergent customers

Being neurodivergent means your brain functions, learns and processes information differently than someone who is neurotypical. It makes sense to know how to successfully communicate with your neurodivergent customers.

Empower your team to tackle discriminatory behaviours

Mostly the respectful sharing of individual views is beneficial, interesting and welcome. However, we are all different and discriminatory comments or behaviours can surface any time, either intentionally or unintentionally.

Supporting your blind and partially sighted customers

In the UK more than 2 million people have sight loss which is severe enough to impact on their daily lives. 1 in 5 people will live with sight loss in their lifetime. (RNIB 2021). Supporting your blind and partially sighted customers might mean helping them to make sense of the environment, making information accessible or simply having a friendly chat.

Find opportunities to embed EDI in your organisation

There are opportunities to embed Equality, Diversity and Inclusion in most workplace situations, the knack is being able to see them!

Why your organisation should be inclusive to disabled people

1 in 5 people in the UK have a disability. That disabled person might be your employee, your customer, your supplier or anyone involved in your organisation. Access needs vary from person to person but it makes sense for everyone to feel welcome and able to contribute.

5 ways to wellbeing for your team

When our wellbeing is up, we’re feeling good and working well. The reality for most of us is that life constantly throws us challenges which then quickly drain our reserves of wellbeing! Building up and maintaining our wellbeing takes a conscious effort.

Work better with D/deaf colleagues

At least 4.4 million people with hearing loss are of working age. Understand what to consider if you’d like to work well with your deaf colleague.

A guide to learning British Sign Language

Just understanding the very basics in British Sign Language (BSL) can be beneficial for any team focused on inclusivity. That’s why we have put together this guide to help you get started.

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Resources & Guides.

Introduction to the Deaf Community

Starter Guide to Equality, Diversity and Inclusion (EDI)

Successful communication with neurodivergent customers

Empower your team to tackle discriminatory behaviours

Supporting your blind and partially sighted customers

Find opportunities to embed EDI in your organisation

Why your organisation should be inclusive to disabled people

5 ways to wellbeing for your team

Work better with D/deaf colleagues

A guide to learning British Sign Language

Let’s talk about your training needs.

Growing your skills, knowledge and confidence.

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Contact & Social